Value Proposition

Designed and implemented best practice solutions in ServiceNow as per business requirements for Incident, Change, Problem, Demand, Service Catalog, Request Fulfillment, Asset and Configuration Management.

Implementations lead of ServiceNow version upgrades - Fuji to Helsinki and Helsinki to Kingston, London to New York. New York to Paris and Paris to Quebec version.

Experience with 3rd party integration with the ServiceNow platform.

Developed multiple Service Portals for large global client

Designed, documented and implemented various processes for the manufacturing and banking customer within ServiceNow (Incident, Change, Problem, Demand, Service Catalog, Request Fulfillment, Asset and Configuration Management).

Developed training material and conducted training sessions for both end customers and IT technical resolver teams.

Managed projects for multiple client engagements by developing detailed project plans, status reports and gap analysis and documenting clear requirements for stakeholder sign off.

Senior client leadership and stakeholder management to gain buy-in for project scope and timelines.

Managed and coordinated offshore technical teams in India by clearly communicating requirements and set expectations of delivery goals.

Currently working as Service Delivery Manager to ensure delivery of projects and stake holder management. Supported pre-sales within organization and responded to multiple RFPs for international clients.

Solution Consulting for designing solution for scoped applications within ServiceNow

Gathering business requirement, re-structuring process and defining new process to solve business requirements with the help of building new ServiceNow custom applications for different customers.

Project Management, Consulting, and migration experience in WSD projects.

Gathering business requirement for WSD and implementation support for case Management/knowledge management/Space reservation/space mapping using Mapped-in for customers across the globe

Project Management & consulting experience in PPM projects.

Managing PPM projects to stay within budget and defining phases for PPM implementation in customer instance

Consulting and implementation experience in facility management at world’s biggest pharma and diagnostics company.

Gathering business requirement for 4facility app and implemented case/catalog/knowledge management for customer including SAP and Speedikon integration

Consulting and implementation experience in the HR module for some of the world's biggest companies. My implementation experience includes HR Case management, Lifecycle Events, Journey, EDM, and Employee Relations.

•  Fuji
• Geneva
• Helsinki
• Istanbul
• Jakarta
• Kingston
• London
• Madrid
• New York
• Orlando
• Paris
• Quebec
• Rome
• San Diego 
• Tokyo
• Utha
• Vancouver
• Washington
• Xanadu

•  Fuji-Helsinki
• Helsinki-Kingston
• London-New York
• New York-Paris
• Paris- Quebec
• All version upgrades from Quebec to Xanadu

• Incident/Change/Problem Management &Request Fulfilment
• Asset & CMDB With CSDM
• Facility Management
• Project Portfolio Management & APM
• HRSD- Onboarding, EDM, HR CM, Lifecycle events, Journeys.
• Workplace Service Delivery ( Space reservation , Case & Visitor management)

• ITSM Implementation Phase1
• Lotus notes data migration
• Service Improvement (UI/UX)
• NGAD Migration
• Onboarding process design
• 4Facility Case and request Management
• Flexidesk and Parkspace booking
• Migration from 4facility to WSD
• Promolit

• E-bonding- Atos •IP Soft •Web Services REST/SOAP
• SAP/Speedikon/Planon/MappedIn
• Okta/Dell Boomi
• Sipass
• Grieshaber  
• Outlook

• ESS Portal
• Service Portal
• Site Services portal
• WSD Portal  
• Employee Center Pro

• Incident/Change/Problem/Demand/ Service Request
• RGS, Promolit, RFSM (Custom App)
• Asset & CMDB 
• PPM
• WSD- Case, Reservation and Visitor with Mappedin  
• HRSD- Case, Lifecycle events, Employee relations, Joruneys, EDM, Knowledge Management

• Domain Separation
• ITSM
• Facilities Management
• Onboarding Offboarding
• WSD
• PPM
• HRSD
• Scoped Applications